Feedback on why DPC did so well in the NPS survey and why DPC docs are always promoting it to others
Here are the comments left by those responding to the Net Promotor Score for Direct Primary Care survey. The initial question was:
Please, assess the scale from 0 to 10, would you recommend Direct Primary Care to a colleague as a career choice.
The Net Promotor Score or employee Net Promotor Score is the best way to see if physicians are happy at their job. The Net Promoter Score is calculated from the answers to the 10-to-0 scale. The 10 and 9 ratings are grouped together and called Promoters (green in the chart). The 8 and 7 ratings are called Passives (yellow on the chart above), and those who give a rating of 6 or below are called Detractors (red). The NPS formula is the percent classified as Promoters minus the percent classified as Detractors.
The result for DPC was an amazing +83!
I also asked if people had some other thoughts:
What would you recommend to reach a rating of 10? Any other thoughts?
Here they are:
- Love DPC 3 years in making more than I did in hospital practice. I control everything including my time off. It is the best.
- DPC involves some degree of entrepreneurship which does not come easy. One may overcome this challenge by learning from experienced mentors and successful practices. It also requires deep self-reflection and realistic expectations.
- I am starting myself next month. I have had former colleagues (still working in the system) state that they are jealous I am doing it (and secretly want to do it themselves).
- Ability to better care for patients = 10/10 Possible uncertainty (practice growth) = 4/10 Ability to make more money = 9/10 More mental bandwidth = 8/10 Ability to be with family more = 9/10 Initial financial security = 3/10 DPC has tremendous potential to be better for the patient and physician, but it\’s not for every doctor. It is the best option that currently exists to create real improvement within our current Healthcare system.
- 100%. 10 – 10 -10
- Hands down best decision I ever made! In a world of doctors that rarely take chances…taking even a little chance goes a long way
- I don’t think physicians should start a DPC practice fresh out of residency. There’s still a lot to learn.
- 100%
- I am a specialist and would recommend!
- 10 years ago I took a leap of faith and started DirectMed DPC from scratch with zero patients. Today we are one of the largest DPC practices in Central Texas. I would never go back to the traditional system because now I get to practice medicine the way I was trained which allows patients to get healthier while keeping care very affordable and access very high.
- No question. Its not less work, but much less frustrating and much more of why one becomes a doctor.
- Have a coach with a legal team backing you up in order to establish your business and help you navigate the transition from current to future state.
- Better financial picture for both employed and self employed docs.
- There is still stress in DPC but it is a better stress. Having more info on ordering supplies, DME specific to my locale would help me give a 10
- Shaunna Sanders has been the key to my sustainable DPC practice. She has a jd/mba and helps with all admin and accounting and practice management parts. I care for patients and run the clinic. It’s lovely.
- DPC in its purest form – MD owned and operated with no corporate ownership or management company is the only way I see forward to heal the primary care MD-patient relationship, decrease MD burnout and bring back the love and art of medicine among doctors
- Need a better way to get known
- Have a backup person
- Absolutely !!
- If you’re a family doc, GO DPC!
- Yes
- Challenging but certainly attainable for anyone smart enough to succeed in med school. Face the uncertainty and make the jump!
- Improved guidance on where to open a DPC practice and how to get initiated. It’s a struggle sometimes in particular locations to get it underway and some assistance from colleagues who are doing DPC would be beneficial and appreciated.
- 10 if they have the right amount of entrepreneurial spirit and can be the best spokesperson/cheerleader/CEO of their DPC or if they are employed in a DPC model. 8 because its not for everyone.
- Absolutely! 100%
- It is not easy, but SO worth it!
- Seek out opportunities to capture nearby businesses with high employee volumes and offer a near-site clinic experience they will absolutely love, this is built-in income!
- Not sure if is possible. My prior employed jobs were much easier to balance
- Professional and personal satisfaction.
- Only negatives: difficult to truly turn work “off” as a micropractice or business owner; vaccine access for infants remains challenging unless able to meet high volumes for VaxCare or collaborate with a health system office; sometimes feels isolating from local colleagues as a small office in a sea of HMO “integrated delivery networks”. The rest: NEVER looking back!
- I have done LTACH, outpatient FM, admin roles, newborn nursery, physician education and left all of that for DPC. I also currently do research as a PI for sponsor based research studies and between the two gigs have flexibility and income to care for my two special needs kids as a solo parent.
So, there you go. I hope this was helpful and motivating for some of you.
DPC is the only hope left for primary care and possibly specialty care. There is NO DEBATE on that. Employed physicians are on the Titanic and it is sinking except they are not the women and children going on the lifeboats. No, those are the hospital administrators. Doctors are behind the gates in steerage and they are going down with the ship.
Get off the Titanic before it finally sinks altogether!!
Thank you for doing the survey