One Medical Just Doing Its DINO Thing

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I don’t know if you have seen the Washington Post piece on One Medical but here is the link. Here are some interesting highlights:

Since Amazon acquired the primary-care service One Medical, elderly patients have been routed to a call center — staffed partly by contractors with limited training — that failed on more than a dozen occasions to seek immediate attention for callers with urgent symptoms, according to internal documents seen by The Washington Post.

The call-center incidents were among dozens flagged by doctors, nurses and assistants at One Medical Seniors between Feb. 19 and March 18 in the documents, a year after Amazon acquired the primary-care service. One Medical began routing elderly patients to the call center in Tempe, Ariz., staffed partly by newly hired contractors with limited training and little to no medical experience, according to internal documents seen by The Post and interviews with four current and former One Medical workers.

There are a lot of incidents described in the article so I recommend reading it.

Who would have thought these DINOs would escape Jurassic Park? Well, we did:

Jurassic DPC: One Medical Gets Bought by Amazon and the DINOs are Loose!

This hiccup for One Medical will blow over and they will continue to gobble up practices around the country like Peak Med, a DPC network in Colorado. Word on the street is that things were never the same for Peak Med once that happened.

DINOs hijack the DPC name and then bastardize it. Do not support DINOs. This has been a public service announcement from DPC News.

About Douglas Farrago, MD

Dr. Farrago is a retired family physician based in Forest, Virginia. Since 2021, he has run DPCnews.com, a leading resource for the Direct Primary Care (DPC) movement. He is the author of three best-selling books on Direct Primary Care: The Official Guide to Starting Your Own Direct Primary Care Practice The Direct Primary Care Doctor’s Daily Motivational Journal Slowing the Churn in Direct Primary Care (While Also Keeping Your Sanity) In 2016, Dr. Farrago conceived the idea for the Direct Primary Care Alliance and co-founded the organization alongside other pioneering DPC physicians. He is widely recognized as a leading expert in the DPC model and frequently lectures to medical students, residents, and practicing physicians on how to successfully start and run their own DPC practices.Dr. Farrago sold his Direct Primary Care practice in October 2020 but continues to receive care there as a patient.